Frequently Asked Questions
Do you provide good quality care?
All our staff are qualified with an NVQ Level 2 and they range all the way up to NVQ Level 5. The staffs training is regularly updated regularly with training from Redcrier training solutions. This is our residents' home and we want them to feel that way so we place great emphasis on their safety and security, prioritising their well-being, happiness, dignity and self respect.
Is the premises safe and secure?
Yes, all doors entering the building are electronic and CCTV to the entrances are in operation around the clock providing an optimum level of security.
How much does it cost?
Am I entitled to any funding?
Where can I find more information on funding?
What types of care do you provide?
We provide Residential Care and Care for those with Dementia and do so at the highest standards we can possibly provide.
Does a GP or other type of professional visit the home?
What type of activities do you offer?
We provide a range of activities from gardening with our own raised vegetable patches that the residents love along with arts and craft, musical entertainment and day trips to beautiful areas such as the Elan Valley Dams providing the residents with a breath of fresh air and reigniting their once adventurous young selves. These trips are made possible and more frequent with the use of our own minibus. To see what other activities we have to offer visit our Activities Page.
Can residents spend time outside?
Of course, we have a seating area outside for any of the residents that enjoy spending time outside as well as a vegetable patch for those gardening aficionados.
Do I need to book a visit to look around?
Can family and friends visit when they want?
Of course loved ones may visit whenever they please, this is our residents' home and it should be treated as such and if a resident wishes for loved ones to visit them late in the evening then that is entirely up to them and their loved ones. We are firm believers that a family should see each other as regularly as possible regardless of the time.
What training does your care team have?
All members of staff have an NVQ Level 2 and range all the way up to NVQ Level 5. They are also trained in Safeguarding of Vulnerable People as well as Movement and People Handling. Staff members are always at hand that have training in first aid, infection control, diabetes and other medical training. A well rounded knowledge base is what we strive for in providing your family members with the care that they deserve.